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Cookies policy

When you visit the site we may store some information (commonly known as 'cookies') on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. A cookie helps you get the best out of the site and helps us to provide you with a more customised service.

The site uses cookies to measure site usage and to improve and update our content. You can manage these small files yourself and learn more about them from AllAboutCookies.org. You can block or erase cookies from your computer if you want to, but certain parts of the site are reliant on the use of cookies to operate correctly. They may not work correctly if you set your browser not to accept cookies. The list below shows all of the cookies that are set by this website and the third-party services we use. If you have any queries about these cookies or would like more information about them, email contactus@moneyadvicetrust.org.

Cookies for improving service

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the website is available when you want it and to help us understand what you want to use.

CookieDescriptionDuration
_gaThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.2 years
_gidThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.1 day
_gat_UA-16215584-1This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.1 minute
_hjFirstSeenThis is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.30 minutes
_hjTLDTestNo descriptionSession
_hjidThis cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.1 year
_hjIncludedInPageviewSampleThis cookie is set by Hotjar. This cookie is: - Set to determine if a user is included in the data sampling defined by your site's pageview limit. - 30 minutes duration. -Boolean true/false data type2 minutes
_hjAbsoluteSessionInProgressThis cookie is set by Hotjar. This cookie is: - Used to detect the first pageview session of a user. - 30 minutes duration. - Boolean true/false data type30 minutes
_hjIncludedInSessionSampleThis cookie is set by Hotjar. This cookie is: - Set to determine if a user is included in the data sampling defined by your site's daily session limit. - 30 minutes duration. - Boolean true/false data type2 minutes
'utmbThis cookie is installed by Google Analytics. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established30 minutes
'utmtThis cookie is installed by Google Analytics. The cookie is used to throttle the request rate for the service - limiting the collection of data on high traffic sites.10 minutes
'utmzThis cookie is installed by Google Analytics. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. 6 months
inisoftwebchatThis is a randomly generated ID for the users chat to determine the state of the chat widget – is it opened or minimised or was it in Leave a message mode. The cookie is created when you view a page that has webchat enabled and is used so that the chat “follows you” as you move around the website.15 minutes
'utmcThis cookie is installed by Google Analytics. This this cookie operated in conjunction with the 'utmb cookie to determine whether or not to establish a new session for the user.End of session
'utmaThis cookie is installed by Google Analytics. The cookie distinguishes between users and sessions. It it used to calculate new and returning visitor statistics.2 years
_hjSession_widget_idThis cookie is set by Hotjar. This cookie is: - Used to holds the current session data. This ensures that subsequent requests within the session window will be attributed to the same Hotjar session.30 minutes
_hjSessionUser_widget_idThis cookie is set by Hotjar. This cookie is: - Used when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.2 years
_ga_DNSL7QG997This cookie is installed by Google Analytics. Used to persist session state.2 years
YSCThis cookie is set by Youtube to store and track interactions.24 hours
VISITOR_INFO1_LIVEThis cookie is set by Youtube to provide bandwidth estimations.End of session
isCookiePolicyDismissedThis cookie is set to identify that the cookie pop up has been dismissed.1 year
_fbpThis cookie is set by Facebook/Meta. It is used for marketing and analytics.3 months
access_tokenThis cookie is used as part of the process when creating an account.1 hour
cookie_consent_is_trueThis cookie is set to identify that the cookie pop up has been dismissed.1 year
refresh_tokenThis cookie is used as part of the forgot password process.1 hour
userIdThis cookie is used as part of the forgot password process.End of session
userInfoThis cookie is used to define the current region and show relevant content.End of session

For further details on the cookies set by Google Analytics, please refer to the Google Code website.