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Sample Letter

Re-negotiate with your domestic energy supplier if your current repayment arrangement is unaffordable (sole name)

Use this letter if you have already got a payment plan to repay your energy debt but you need to change this because you cannot keep up with the payments. Contact us for advice before using this letter.

The payments you offer should cover your current energy bills and repayments on the energy debt you owe. If you cannot afford to pay anything towards your energy debt right now, ask your supplier to pause your debt repayment arrangement until your circumstances improve.

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.
  • Today’s date will be added automatically.
  • Sign each letter and enclose a copy of your budget if needed.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

Change to joint version
You need to include the organisation name.
Name of the organisation you are writing toInclude the name of the person or creditor you are writing to.
You need to include their address.
Their address line 1Make sure you include the full address for the person or organisation. Don't forget the post code.
Their address line 2
Their address line 3
You need to include their postcode.
Their postcodeDon't forget their postcode.
You need to include your address.
Your address line 1Make sure you include your full address.
Your address line 2
Your address line 3
You need to include your postcode.
Your postcodeDon't forget your postcode.

8th July 2025

Date
Dear Sir/Madam
Account No:
This field is required.
Your account or reference numberYou will find your account or reference number on paperwork from your supplier.
Type of supply:
This field is required.
Electricity/gas/both electricity and gas
I am writing to you because I am unable to keep paying my agreed repayments.
I understand that I owe
This field is required.
Enter the amount you owe and say what it is for. For example, ‘£70 for my electricity and £115 for my gas’.
.
The current repayment of £
This field is required.
Enter the amount
per
This field is required.
Week/month/quarter
towards the debt on my account is not affordable for me and I would like you to review this repayment arrangement. Ofgem requires energy suppliers to consider customers’ circumstances and ability to pay when agreeing a debt-repayment plan.
I ask you to agree a
This field is required.
New repayment amount of (Enter the amount you can afford to pay towards your debt and how often)/pause on debt repayment until my circumstances improve
.
I enclose a copy of my budget summary which shows that my request is based on what I can afford.
Please reply to this letter in writing within 10 working days, confirming my
This field is required.
New repayment rate/repayment holiday
, including any other information you feel would be relevant or helpful to me (for example, trust fund information, energy efficiency information and so on).
I look forward to hearing from you.
Yours faithfully
You need to include your name(s).
Include your full name