Sample letter

Freeze interest (sole name)

Use this letter when a creditor refuses to freeze interest on your account. You can find information about how to use this letter in our fact sheet Payment offer - what to do if a creditor refuses.​

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.
  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.

  • Today’s date will be added automatically.

  • Download your letter to your computer for saving and printing by clicking on ‘Download pdf’ or ‘Download doc’ on the left.

  • Sign each letter and enclose a copy of your budget if needed.

24 November 2020

Dear Sir/Madam

Account No:

Thank you for your of about the above account. I am sorry that you feel unable to suspend interest charges on the above account. The majority of my other creditors have agreed to the offer of payment and agreed to suspend any interest charges still accruing. They have accepted that adding further interest would not help me in my present financial difficulties, and can only increase my total debt.

As you are aware, I have already paid a lot of interest on my account. If interest charges continue, the monthly instalments I am paying will not even cover that interest. Also, the cooperation of my other creditors who have agreed to freeze interest already would be put at risk.

I would therefore be grateful if you would reconsider your decision not to freeze the interest. This would mean that the monthly payments I make would actually reduce the amount I owe to your company.

I look forward to hearing from you.

Yours faithfully