Sample letter

Ask your mortgage lender to write off your debt (sole name)

Use this letter to ask your mortgage lender to consider writing off the debt. You can find information about how to use this letter in our fact sheet Household mortgage shortfalls.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.
  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.

  • Today’s date will be added automatically.

  • Download your letter to your computer for saving and printing by clicking on ‘Download pdf’ or ‘Download doc’ on the left.

  • Sign each letter and enclose a copy of your budget if needed.

24 November 2020

Dear Sir/Madam

Account No:

Further to my recent , I enclose a copy of my budget sheet which gives details of my present financial circumstances.

As you can see, my outgoings are more than my income and I am experiencing extreme financial hardship.

Please would you consider writing off the outstanding debt owing? I have always taken my financial responsibilities very seriously, but unfortunately my circumstances are so bad that I cannot realistically maintain payments of any kind. I understand that under the 'FCA Mortgages and Home Finance: Conduct of Business Sourcebook (MCOB)' a lender is not required to recover a mortgage shortfall debt where it is considered unviable to do so. Please take the following special information onto account when making your decision.

As you can see my situation is very unlikely to improve in the future. My continued high debt level may also have a serious effect on my physical and mental wellbeing.

I look forward to hearing from you.

Yours faithfully