Household energy arrears

​You may owe money to your household energy suppliers if you have not paid a previous bill or if you don’t pay a regular amount towards future bills. Debts to your current household energy suppliers are priority debts. This is because the law gives your energy supplier the power to cut off your gas or electricity if you don't pay.

If you are behind with your household energy bills, work out what you owe and negotiate an arrangement to pay it back.

You can find out how to deal with your energy debt at Step 3 of our Four simple steps to dealing with your debt.

Dealing with your priority debts and Household gas and electricity for more advice and information.

If you owe money to a previous supplier, they cannot cut off your energy as long as you no longer have any accounts with them. In this situation, you can treat debts to old suppliers as non-priority debts in the same way as credit cards, unsecured loans and overdrafts.

Dealing with your non-priority debts for more advice and information.


business energy debt

The rules about cutting off a supply may be different if you also have a business energy supplier. Contact us for advice.

Business gas and electricity