Sample letter

Complain to your business lender (sole name)

​Use this letter to contact your business lender first before complaining to the Financial Ombudsman Service. You can find information about how to use this letter in our fact sheet Complaining about your lender.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.
  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.

  • Today’s date will be added automatically.

  • Download your letter to your computer for saving and printing by clicking on ‘Download pdf’ or ‘Download doc’ on the left.

  • Sign each letter and enclose a copy of your budget if needed.

24 November 2020

Dear Sir/Madam

Account No:

I would like to make a complaint against your company. The details are set out below.


I understand that you must send a written acknowledgement of my complaint and inform me of how long you will take to deal with it. If you do not resolve my complaint within 8 weeks, or I am not satisfied with your response, I will escalate my complaint to the Financial Ombudsman Service. This could result in you being ordered to pay compensation if my complaint is upheld.

I look forward to hearing from you.

Yours faithfully