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Sample Letter

Complain to a council about the actions of their bailiffs (sole name)

Use this letter to complain to a council if you are not happy with the actions taken by the bailiffs they are using. Only use this letter when you have already complained to the bailiffs but you are not happy with their response, or they did not reply. Contact us for advice before using this letter.

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.
  • Today’s date will be added automatically.
  • Sign each letter and enclose a copy of your budget if needed.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

Change to joint version
You need to include the organisation name.
Name of the organisation you are writing toInclude the name of the person or creditor you are writing to.
You need to include their address.
Their address line 1Make sure you include the full address for the person or organisation. Don't forget the post code.
Their address line 2
Their address line 3
You need to include their postcode.
Their postcodeDon't forget their postcode.
You need to include your address.
Your address line 1Make sure you include your full address.
Your address line 2
Your address line 3
You need to include your postcode.
Your postcodeDon't forget your postcode.

15th July 2025

Date
Dear Sir/Madam
Account No:
This field is required.
Your account or reference numberYou will find your account or reference number on any paperwork from your creditor.
I am writing to you to complain about the actions taken by the bailiffs who are collecting
This field is required.
Enter the type of debt|enter the type of here.
of £
This field is required.
Amount|enter how much you owe here.
on your behalf.
This field is required.
Explain the details of your complaint. Set out the facts clearly and put things in date order if possible. Say what you are not happy with and what you want the bailiff company and the council to do about it. If you are complaining about the fees the bailiffs have charged you, set out what fees have been charged and say why you think they are wrong. Include a copy of any paperwork that you feel supports your complaint.Explain the details of your complaint. Set out the facts clearly and put things in date order if possible. Say what you are not happy with and what you want the bailiff company and the council to do about it. If you are complaining about the fees the bailiffs have charged you, set out what fees have been charged and say why you think they are wrong. Include a copy of any paperwork that you feel supports your complaint
If you fail to resolve my complaint to my satisfaction, I will have no alternative but to take my complaint to the Local Government and Social Care Ombudsman.
I look forward to hearing from you.
Yours faithfully
You need to include your name(s).
Include your full name