Household mortgage or secured loan arrears

Household mortgage arrears

For more information about how to deal with mortgage arrears, see our detailed Household mortgage arrears fact sheet.

This fact sheet covers the following areas.

  • Coming to an arrangement with your lender.
  • What to do if you can't afford your mortgage.
  • What if my home is worth less than the mortgage?
  • Second mortgages or secured loans.
  • What if my mortgage lender takes me to court?

​If you fall behind with payments to your household mortgage or secured loan lender, it is very important to try to make an arrangement to pay back your arrears. You could lose your home if you do not do this. The information on this page also applies to second mortgages.

Household mortgage and secured loan arrears are priority debts. You can find out how to deal with mortgage or secured loan arrears at Step 3 of our Four simple steps to dealing with your debt.

If you have household mortgage or secured loan arrears, contact us for advice or see our detailed Household mortgage arrears fact sheet that sets out how to deal with household mortgage and secured loan debt.

 

 

Mortgages - help with payments

If you are having difficulty paying your household mortgage or secured loan, there may be ways of getting help to pay. We have a fact sheet which tells you the different types of help you might be able to get with your mortgage. If you are behind with your household mortgage or secured loan, or think you might be soon, it is important to explore all these options.

 

Use this fact sheet to:

  • understand the different schemes and sources of help;
  • work out if you might be eligible for help; and
  • help you to apply.

Negative equity

If you are worried that your home is in negative equity, we have a fact sheet that tells you what negative equity is and your options for dealing with it.
 

Use this fact sheet to:

See our fact sheet:

Negative equity in your home.

  • find out if there is any help you can get;
  • work out the best option for you; and
  • help you to negotiate with your lender.