Name: Nick

Age: 45

Role: adviser

Time at BDL: six years

 

Nick has been a money adviser at Business Debtline for 6 years. He has recently been trained to give advice to people in Scotland and has hit the floor running. Nick is a true philanthropist and has raised thousands of pounds for various charities. He is about to take part in a charity boxing match. Good luck Nick!

Do you have any prior experience of working with the self-employed? 

I worked as an accounts manager for Lloyds TSB for 17yrs. I then went on to run my own corporate carpeting business in Kidderminster. I had to close it down after 5 years because of market decline. I took over the carpeting business from my father in law when he retired. He taught me all I needed to know and insisted I put aside for my on-going tax liabilities before anything else. There were no courses available when I started out so I had to learn most of it as I went along. Sadly this is still the case for most small businesses. I initially applied to work for National Debtline but was asked to consider Business Debtline because of my experience.  
 

What was your training like? 

We have all had very in depth training. There was a lot to study, and a lot to take in over a short period of time.  Five years down the line, on the job training has helped me to gain the expertise I have today. We have a very supportive team here at Business Debtline, they’ve all helped me to get to where I am today. 
  
 

Describe Business Debtline in three words

"Friendly, helpful, knowledgeable. "
 
 

What does a successful day look like for you? 

Helping a client to stay calm and think through their debt options when they are panicking about their situation. Often by the end of the call they realise that there is a way out, and things aren’t as bad as they seemed. If I get any calls like that, the day is deemed a success.

What do you like most about working here?  

"It’s always rewarding to have a positive outcome to a client’s problems. However small it appears to us, to a client it’s a big deal. Going home knowing that I have really helped someone is the best incentive."

What’s the hardest part of your job?

Speaking to clients who are struggling emotionally can be difficult. Being in debt can consume you, some clients are so distressed that they struggle to see a way out. As advisers we take the time to help them see the light at the end of the tunnel. I know I’ve done a good job if they know what their next step will be by the end of the call. 
  

Tell us about life outside of Business Debtline. 

I am a long-time supporter of Wolverhampton Wanderers, the greatest football team on the planet. I have been a season ticket holder for 24 years. I like to keep fit and go to the gym 4 times a week. I love running and have run 3 and half marathons, raising nearly £6000 for charity. I also love baking (or burning things).